Change is Good
When Managed Well
Vijay Sonty, Chief Information Officer, came to Broward Schools from a multinational advertising agency in New York City and quickly found that Broward’s technology infrastructure rivals the complexity of Fortune 500 companies. Technology in the District is so inter-related that a “simple” change in one place can bring down someone in another place. So Vijay made it a priority to institute Information Technology (IT) Change Management, an industry-standard best practice to improve customer service.
That might sound good if you’re a ”techie” but what does it mean to the average user? Simply stated, the goal of IT Change Management is to minimize unplanned down time. It stresses that more time spent on planning and communicating results in less time needed for damage control and re-fix.
To accomplish this goal, the Education Technology Services (ETS) staff has developed a formal process to submit, review and approve changes to make sure that one change does not cause a new problem. It is important that all Broward’s technology users understand that ETS needs their cooperation to implement Change Management. User requests will be taken through the Change Management process as well and, if indicated, a communication plan or a training plan will be developed before the change is implemented. ETS has started Change Management procedures for mission critical applications and will expand it over the next months to include all IT operations. is good when managed well, and this is one change that will be good for all technology users in the District.
CAB CORNER
Are you an E-mail pack rat?
Do you let messages pile-up in your mailbox? What will happen if you have too many? To ensure that CAB's resources are shared equally by everyone in the District, each CAB user has been allocated 500 MB of disk space on the centralized server at ETS.
At your limit of 500 MB, you will not be able to send mail - but you will be able to receive messages. At 1000 MB, you will be locked out of the E-mail system, until you save and then delete messages from your mailbox. While you are locked out, those sending you E-mail will receive an "undeliverable" message and you will be unable to receive or send messages.
So, check your disk space frequently and don't let it get to more than 250 MB before you begin saving, then deleting your messages.
It's easy to find out if you are getting close to your space limit.
•Log on to your CAB E-mail account
•Double-click on the BCPS Resources icon (conference)
•Double-click on the "disk space" iconFor more information, refer to Message
Management/Archiving. You will find it at
http://www.broward.k12.fl.us/cab/learningresources.htm
Don't be left by the roadside - sign-up for CAB training today! Customer Staff Development Services offers monthly trainings at Wingate Oaks Center. You'll find a copy of the training schedule posted each month on the Internet at
http://www.broward.k12.fl.us/etscsds/trainingcalendars.htm
Training schedules are also posted in several CAB
conference areas.
Too busy to attend training? Check out the CAB Video Tutorial Library at
http://broward.atomiclearning.com