All About… Metro Tech Services

Metro Tech Gayle Peterson repairs a computer at the K.C. Wright Administration Center.

Metro Tech Services (formerly known as Metrology) is a three-pronged department charged with repairing the District’s out-of-warranty computers and business machines and providing on-site technical support. Under the Quality and Customer Service umbrella in ETS, Metro Tech Services (MTS) operates under the direction of Department Supervisor Mike McCutcheon.

MTS employees repair computers, printers, poster printers, laminating equipment, punch and binding equipment and other tech-related equipment not under warranty. They also repair laptop damages that are not covered by warranty and refurbish surplus computers for use in the District’s Digital Divide program. In addition to McCutcheon, the department has 14 technicians, two lead persons and a customer service specialist. MTS is divided into three areas: Metro CR, Metro BM/KR/DD and Metro FASTeam.


• The eight technicians and one lead person assigned to the Metro CR unit are dedicated to repairing out-of-warranty and non-warranty computer equipment, including Dell and Apple desktop and laptop computers, printers and servers.
• Metro BM/KR/DD has two technicians and a lead person who repair out-of-warranty and non-warranty business machine equipment and KRONOS timekeeping stations; they also refurbish computers for use in the Digital Divide program.
• The Metro FASTeam is comprised of four technicians who respond to support requests and assist school-based technical support staff in implementing technical usage plans at their sites.

So far this school year, Metro Tech Services has performed nearly 6,000 computer repairs and 300 business machine repairs. They also refurbished 250 computers that were distributed to families through the Digital Divide program. The FASTeam has logged in excess of 100 site visits, addressing 5,000-plus machines. “Many of our technicians have been with the department for 10 years or more,” says McCutcheon.“They bring a wealth of knowledge and experience to every service request response.”

Pine Ridge Education Center Holds Ribbon Cutting to Mark New Replacement School

Pine Ridge Education Center Ribbon Cutting Ceremony

Pine Ridge Education Center’s family and friends recently celebrated their brand new replacement school with a festive ribbon cutting ceremony that included student participation and remarks from School Board member Maureen S. Dinnen (District 3), South Central Area Superintendent Dr. Verda Farrow, Broward County Vice Mayor Lois Wexler and Lt. Colonel Danny Wright of the Juvenile & Child Safety Service Bureau. Located in Plantation, Pine Ridge is a disciplinary school that strives to provide quality education to students in grades K through 12 in a positive learning environment. The new $8.5 million, twostory facility is situated on five acres. The 59,400 square foot school – which houses 21 classrooms, state-of-the-art technology and full school amenities – provides room for nearly 260 student stations.