Office Support Personnel

  • Office Support Personnel provide vital support to the management functions of a school or department and assists with the efficient running of projects and processes. Office Support Personnel perform routine clerical and administrative duties helping organize files, draft messages and memos, schedule appointments, and provide support to other staff. Professional development programs are available to enhance the knowledge, skills and behaviors necessary to provide quality services to students, teachers, administrators and other support staff.

  • Office Support Personnel Program

    The purpose of the program is to enable office personnel to have the knowledge, skills and behaviors necessary to provide quality office services to students, teachers, administrators, support staff, and other members of the School and District educational community.


    • Articulate the vision and mission of the school or department and the District.
    • Support the efforts of the school, district, and state to achieve ongoing goals for school improvement.
    • Apply the appropriate laws, rules, policies, and procedures which govern the operation of the School, District or Department within the scope of the responsibilities of the position.
    • Prepare professionally and grammatically correct correspondence and written reports.
    • Manage their job responsibilities effectively.
    • Demonstrate effective communication with students, teachers, administrators, parents, and all other stakeholders as a representative of the school system.
    • Provide the necessary customer services for internal personnel and community members in an effective and efficient manner.
    • Utilize available resources to become proficient in the District s technology software and/or systems as required per their job descriptions.

    Clerical Staff Development Helful Links

    Resource portal to aspects about Career, Technical, Adult and Community (CTACE) educational resources. Learn more

    The International Association of Administrative Professionals (IAAP) is the world’s largest association for administrative support staff. IAAP provides up-to-date research on office trends, cutting-edge publications, outstanding seminars and conferences, and top-notch resources to help administrative professionals enhance their skills and become more effective contributors to their employers. Learn more

    The National Association of Educational Office Professionals (NAEOP) provides professional growth opportunities, leadership, and service for employees in education through a specifically-designed certification program, quality training, a network for sharing information and ideas, recognition of achievements, and fellowship. Learn more

    The Association of Professional Office Managers promotes excellence in office management and is committed to being the leading information resource for office managers and recognized authority in office management ideas and best practices. APOM helps office managers face the many diverse challenges of managing an office by providing a central resource for information, tools, networking, training, and recognition. Learn more

    Fred Pryor Seminars and CareerTrack create one of the most respected international providers of professional seminars. Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, their organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector. Learn more

  • Office Manager Development Program

    The Office Manager Development Program - is a joint venture between the Office of Talent Development and Sheridan Technical College. Designed for Office Managers and Confidentials, program participants are selected through a competitive application process. This 18 month professional development program is composed of blended-learning (instructor-led and online) course-work, seminars, professional readings, independent study, group meetings, and mentor meetings.

    Participants will perform in a responsible and accurate manner the diversified and complex duties involved in handling daily administrative functions as an Office Manager or Confidential. The program builds frameworks, strategies, and processes for continuous improvement and the building of leadership skills.

    The ideal participant is any Office Manager or Confidential who was appointed to the position within the last three years and has worked for Broward County Public Schools for at least three years.


    • Demonstrate effective leadership strategies
    • Utilize coaching and feedback skills
    • Support reform initiatives using the change process
    • Resolve office conflict using a set of prescribed skills
    • Analyze effective teams and team building strategies
    • Demonstrate effective time/project management techniques
    • Delegate tasks effectively
    • Apply appropriate laws, rules, policies, procedures & contracts
    • Demonstrate effective oral and written skills
    • Explain the fundamentals of budgetkeeping
    • Provide staff with efficient and effective office procedures
    • Compose correspondence and prepare reports
    • Demonstrate basic set-up and maintenance of office equipment
    • Demonstrate advanced skills in software applications

    Program not accepting new applicants at this time. Please check back with us in the near future.

  • COPA CONFERENCE 2015 - 2015 COPA B.E.S.T. Conference "Building Exceptional Schools Together" for Confidential Office Personnel Association members and non-members was held on August 6, 2015 at Pompano Beach High School. Session information, documents and resources from the conference are available for you to use and reference, click here.

    2014 COPA Conference slide recap, click here.

Contact Information

  • Talent Acquisition & Operations (Non-Instructional)

    600 SE Third Avenue

    Fort Lauderdale, Florida 33301

    Phone: 754-321-1810

    Fax: 754-321-1826

    TTL: --

    Phone: --

    Eric M. Chisem