Broward County Resiliency Center (BCRC)

  • Broward County Resiliency Center (BCRC)

  • Our District and our entire community are forever changed by the tragedy at Marjory Stoneman Douglas High School. As we begin the 2018/19 school year, we remain focused on building strength as a community and finding ways to heal together.

    Broward County Resiliency Center (BCRC), located at the Amphitheatre at Pine Trails Park,10561 Trails End, Parkland, Florida serves all who seek individual, family and group counseling. The center is staffed with three full time licensed clinicians who provide trauma-informed counseling services. The Center offers drop-ins, individual appointments, family therapy appointments, and group therapy.

    Hours are Monday – Friday, noon to 7 p.m. and Saturday/Sunday, noon to 5 p.m.

    * Closed

    • Monday, November 12
    • Wednesday, November 21
    • Thursday, November 22
    • Friday, November 23
    • Monday, December 24
    • Tuesday, December 25
    • Monday, December 31
    • Tuesday, January 1

    Groups are scheduled on the following days:

    Student Support Group: Mondays 6-7 p.m.
    Closed Parent Group: Tuesdays 5-6 p.m.
    Adult Support Group: Tuesdays 6-7 p.m.

    To set up an appointment either at the BCRC call 954-684-4265 or at the zone schools contact 754-321-1590.


  • School-based Therapeutic Support

    Broward County Public Schools (BCPS) Family Therapists will provide free, summer therapeutic services at the MSD Zoned schools during the following days and times:

    MSD HS Monday through Thursday from 10 a.m to 4 p.m.  

    Westglades MS Monday through Thursday from 10 a.m. to 4 p.m.

    Coral Springs MS Monday through Thursday from 10 a.m to 4 p.m.

    Eagle Ridge ES Thursdays only from 12 p.m. to 6 p.m.

    Heron Heights ES Mondays and Tuesdays from 12 p.m to 6 p.m.

    Park Trails ES Mondays and Tuesdays from 12 p.m. to 5 p.m.

    Coral Park ES Mondays and Tuesdays

    Country Hills ES Monday, Tuesday, and Thursday from 9:30 am to 2:30 pm

    Riverglades ES Wednesdays from 12 p.m. to 6 p.m.

    In addition, students and families may also receive free summer therapeutic services at the following two locations: South Plantation High School and Miramar High School will provide services by appointment Call 954-684-4265 for an appointment.

  • Employee Assistance Program

    The BCPS EAP continues to provide individual therapeutic services for ALL district employees, Monday through Thursday, by appointment at either the office of Employee Assistance and/or the BCRC at Parkland Amphitheatre. Please Call 754-322-9900 for appointments.

  • MSD Alumni Association

    Offering a variety of specially scheduled events over the summer such as: Beat the Odds; Trauma Yoga and Summer Spot at the P-Rec Center on Tuesdays, Wednesdays, Thursdays from 3-6pm.

  • What can I do to help my child cope with this tragedy?

    Be Available

    • Let children know that you are available to talk with them, but be patient and respect their wishes when they may not want to. 
    • Let children ask questions. 
    • It is okay if you do not have answers to all the questions. It is okay to let your child know that you do not have the answer, but that you will try and find out.
    • Watch for clues that they may want to talk, such as hovering around while you do the dishes or yard work.

    Be Caring 

    • Let children know about the support being provided to students, friends, and families of the victims.
    • Be aware of children who may have experienced a previous trauma and may be more vulnerable to experiencing prolonged or intense reactions and will need extra support. 

    Be Supportive 

    • Create an environment in your home that encourages respect for each other’s feelings and fears, and allows for a supportive, healing environment. 
    • Some children may act out as a reaction. Talk to your child about what is troubling them and do not punish or reprimand them.
    • Explain that all feelings are okay when a tragedy occurs.

    Be Reassuring

    • Validate their feelings and acknowledge the frightening parts of the event.
    • Explain what happened in words that children understand. Explanations should be factual, simple, clear and sensitively worded.
    • Don’t overwhelm young children with too much information. They might want to talk intermittently or might need concrete information to be repeated. 
    • Reassure children that they are loved and will be taken care of. Children who have concerns about siblings or about safety at their own school should be reassured and their concerns validated. 

    Be Thoughtful 

    • Be aware of how you talk about the event and cope with the tragedy. Children learn about how to react to traumatic situations by watching and listening to parents, peers and the media.
    • Reduce or eliminate your child’s exposure to television images, news coverage and social media of the shooting. The frightening images and repetition of the scenes can be disturbing for children. If they do see coverage, be sure to talk with them about what they saw and what they understood about the coverage. 
    • Make sure to correct any misunderstanding or misinterpretations.
    • Maintain your child’s routine as best as possible. 

    Be Creative

    • For children who are too young to talk or do not feel comfortable talking about their feelings, expressive techniques such as play, art and music can provide additional ways for children to express their feelings and let you know what may be troubling them. 
    • Young children may need concrete activities (such as drawing, looking at picture books, or imaginative play) to help them identify and express their feelings.

  • What kind of reaction should I expect from my child?

    Children will show a wide variety of reactions. There is no “normal” reaction to stressful events. Some reactions include:

    • Tearfulness
    • Separation or bedtime anxiety
    • Regression in behaviors
    • Reliving the trauma through dreams
    • Emotional numbness
    • Increased startle responses
    • Withdrawal or physical symptoms like racing heartbeat
    • Nausea
    • Change in appetite
    • Nightmares or fears related to the trauma
    • Avoidance of reminders of the trauma
    • Repetitive play that mimics the trauma

    While symptoms are often transient, they should be clinically treated if they persist. If you have questions, contact your child’s health care or behavioral health care provider to seek advice or guidance.


  • Where can I get information and support, especially after-hours?

    2-1-1 Broward is the 24/7 comprehensive agency in the county that provides individuals and families with critical connections to health and human service agencies and programs they need in just one call. Everyday, trained and degreed counselors provide support, information and referrals that will help you to access the right services by dialing 2-1-1. Services and materials are accessible to those with disabilities. In addition, services are delivered in the language most comfortable to the caller. For languages not spoken on site, 2-1-1 staff uses Language Line, an interpreter service.

    The safety of our students, employees and schools will continue to require an ongoing community-wide effort. We encourage parents and families to remind their children – if you see something, say something. Information and tips can be shared anonymously in the following ways:

  • Who is available in-person for support?

    Every District school has a certified school counselor who can assist with any social/emotional issues your child might be experiencing. School social workers, school psychologists and family counselors are also available for support.

    In addition, Broward County Public Schools (BCPS), in partnership with local and community agencies, offers the Broward County Resiliency Center to address immediate needs and provide support for those impacted by the Marjory Stoneman Douglas High School tragedy.

    The Broward County Resiliency Center is located at the Pine Trails Park Amphitheater, 10561 Trails End, Parkland, Florida, 33076. The hours of operation are:

    • Monday – Friday: Noon to 7 p.m.
    • Saturday – Sunday: Noon to 5 p.m.

    The Broward County Resiliency Center offers:
    • Grief Counseling
    • Referrals to Community Resources
    • Specialized Groups*

    *View more details on the free support groups 

    All services are provided in English and Spanish

    For those needing to speak with a counselor over the phone, the BCPS hotline with family counselors is available 7 days a week from 9 a.m. – 5 p.m. at 754-321-HELP (4357). After 5 p.m., dial 211. You can also email or text FL to 741741 to connect with a counselor.

  • Where can I get additional resources online?

    1. Parent Guidelines for Helping Youth After the Recent Shooting
    2. Helping Children Cope After a School Shooting 
    3. Restoring a Sense of Safety in the Aftermath of a Mass Shooting:  Tips for Parents and Professionals
    4. Coping in the Aftermath of a Shooting
    5. Talking to Children About Violence:  Tips for Parents and Teachers
    6. Age-Related Reactions to a Traumatic Event
    7. Tips for Helping Students Recovering from Traumatic Events

MSD Offers of Support

Counseling Services

  • counseling services

    To set up an appointment at BCRC or zone schools contact 954-684-4265 

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